Troubleshooting
Troubleshooting Incomplete Prints
1. Please check if there is any residual adhesive on the printhead and clean it accordingly Here is a step-by-step video tutorial on cleaning the printhead: https://www.youtube.com/watch?v=zz9c6QARVaE Please follow the instructions carefully to ...
How To Avoid Unclear Printing
1. Clean the printer head Please clean the print head and the paper feed roller with an alcohol wipe. (You can use a 70% alcohol wipe for cleaning) Use the printer again after the print head is dry and clean. Video guide: ...
How to Avoid Flashing Red Light
1.Reasons for the Printer’s Red Flashing Light The flashing red light indicates that the sensor has detected an incorrect paper type and the printer has entered sleep mode. 2. Factory Reset and Run Automatic Label Identification 1. Models such as ...
Troubleshooting Mobile Phone Bluetooth Connection
1. Please follow the tutorial below to correctly connect your Bluetooth device first. https://help.labelife.net/portal/en/kb/articles/labelife-app-how-to-connect-bluetooth-shipping-label-printer-correctly If the connection fails, proceed to the ...
Troubleshooting Incorrect Print Size
Please refer to the video tutorial at the link below to properly crop your documents before printing. Adjust the print content when printing documents from the driver: https://qu-in.yuque.com/vkdn3p/cskb/qraf52rzyn6s2ufs#P3dxP Labelife (APP) for ...
Troubleshooting macOS USB cable connection
1. Reinstall the Driver Download the appropriate driver from the following links: macOS: https://oss.qu-in.ltd/Labelife/Label_Printer_Driver_Mac.zip 2. Verify Labelife version and Printing settings If you are using Labelife and the following message ...
Troubleshooting Windows USB cable connection
1. Check Bluetooth Connectivity of the System If the Bluetooth driver is unavailable in your system's Bluetooth settings, please disregard this issue. This is due to your computer being paired with the printer via Bluetooth; however, the printer's ...
[T310] Why Ribbon Follows Paper When Printing
When the T310 printer prints labels, if the ribbon is brought out along with the label paper, it is because the printer is currently in thermal mode, and the ribbon recycling function is turned off by default. 1. Thermal Transfer Method If you want ...
[T310] Why Printer Light Flashes Red
When using the T310 printer, the printer does not feed paper and prints, and the printer flashes red light. The reasons are as follows. 1.The Printer does not Record the Paper Size After replacing paper of different specifications in the printer, the ...
[PM344WiFi] How to Avoid Partial Loss of Printed Labels
If you find that the printed label content is partially missing and blank when you are using the printer to print labels, please pay attention to the following information. 1. Check the Print Head Check if there is paper glue residue and dirt on the ...
[PM344WiFi] How to Avoid Printing Blurred Content
If you use the PM344WiFi printer to print labels and find that the printing effect of the labels is not good enough, some places are blurry, please pay attention to the following information. 1. Check the Printer Head If there is paper residue or ...
[PM241BT] How to Avoid Printing Offset Content
When the PM241BT printer prints different types of labels, different content offsets may occur. The following are the reasons why the printer may have print offsets. 1.Print Label Content is Offset Up and Down (As shown in the figures) When you use a ...
How to Download the Labelife APP Correctly
If you encounter issues when downloading the Labelife APP, this article provides possible reasons and troubleshooting steps to help you complete the download and get started. 1. Check Network Connection 1.1 Ensure a Stable Connection: Make sure your ...
Reasons for PM344-WiFi Flashing Red Lights
Flashing red light indicates the printer cannot identify the paper correctly. Please refer to the following steps to restore the printer to normal printing status. 1. Calibrating the Printer Sensors Please remove the label paper first, then close the ...
[PM344WiFi] How to Avoid Printing Blank Content
1. Make sure your labels are Thermal paper and the print side facing up. Please make sure the tear-off side of the label is facing up. 2.Please make sure you are using the original 24V-2.5A power adapter. 3. Reset the paper feed button to factory ...
How to Avoid Printing Blank Content
1. Make sure your labels are Thermal paper and the print side facing up. 1.1 Ensure You Use Thermal Paper Only If you experience blank printing for the first time or after changing the paper, you may be using non-thermal paper. Please ensure the ...
The Reason of PM241BT Prints Label Content too Large or too Small
If the label content printed by the printer is very small or very large when you use a mobile phone or computer to print (as shown in the figure), you can continue to browse the article information below. 1. When downloading labels from ...