[PM344WiFi] How to Avoid Printing Blank Content

[PM344WiFi] How to Avoid Printing Blank Content

1. Make sure your labels are Thermal paper and the print side facing up.


Info
Please make sure the tear-off side of the label is facing up.

2.Please make sure you are using the original 24V-2.5A power adapter.


3. Reset the paper feed button to factory settings

3.1 Restore the printer by pressing buttons

(reset the printer driver settings and print settings to factory defaults)
Insert the label and make sure it is straight and smooth. Restart the printer. When the printer is in standby mode (the WiFi button on the left and the paper feed button on the right are both fixed blue indicators), press and hold the paper feed button until the blue light flashes 4 times, then release the paper feed button.
Video guide:
 

3.2 Restore the printer by Phone Labelife APP 

Complete the network configuration settings on the Labelife APP on your mobile phone and connect the printer.
As shown in the figure, you can enter the printer firmware information page to reset the printer.



Info
If the above methods cannot help you, please provide us with the following information to our email: bestservice2012@outlook.com
1. Please take some photos  of the power adapter parameters for us to check.
2. Please follow the steps below to record a video of the printer printing a self-test page, and send this video to us.
Insert the label and make sure it is straight and smooth. Turn on the printer, and when the printer is in standby mode (the WiFi button on the left and the paper feed button on the right both show a solid blue indicator light), press and hold the paper feed button on the right until the blue light flashes once, then release the paper feed button.
3. Please provide us with your order number and date of purchase.


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