Troubleshooting Incomplete Prints
1. Please check if there is any residual adhesive on the printhead and clean it accordingly
Here is a step-by-step video tutorial on cleaning the printhead: https://www.youtube.com/watch?v=zz9c6QARVaE
Please follow the instructions carefully to ensure safe and effective cleaning.
2. Please verify that the correct paper type is selected
Gap Labels: There is a clear blank gap between each label. When viewed from the front, each individual label can be seen separated from the others.
Continuous Labels: The entire roll is one continuous strip with no separation, no visible gaps, and no black marks.
Black Mark Labels: Turn the label roll over to the back (or liner side), and you can see black rectangular marks.
1. Check the label type
2. Set the correct label type
3.Please make sure the paper size is set correctly.
The paper size set in the software must match the actual paper installed in the printer.
4.Check whether there are any foreign objects blocking the printer’s paper exit. Any obstruction at the paper exit can cause the paper to arch, affecting the sensor’s detection and resulting in incomplete printing.
If there is any obstruction, please turn off the printer, remove the debris from the paper exit, and then turn the printer back on. The printer will usually recalibrate the paper automatically (if not, please perform the procedure manually).
5.Please check the indicator light status during printing
1. Models such as 241/BT, 242/BT, 243/BT, 245/BT and 249/BT series:
If the printer’s indicator light suddenly switches from red (off) to blue during printing, accompanied by the paper feeding back and forth automatically, it indicates that the printer has encountered an automatic reboot issue.
2. Models such as D450/BT, D520/BT, D530/BT, 2410BT, 2411BT, A64M and PM64D series:
If the indicator light suddenly goes out and then back on during printing, accompanied by a beep, and the light remains blue afterward, it indicates that the printer has rebooted.
6.Please make sure you are using the original 24V-2.5A power adapter
If your printer exhibits the above indicator anomalies during printing, please check the power supply.
Verify that you are using the official power adapter. ensure the output voltage is 24V and 2.5A.
7. Check the Labelife settings
If you are using Labelife for printing, please try lowering the speed to 2, reducing the intensity/quality to 4, and setting the Clarify Settings to Black and White (only available on Labelife Windows/macOS). Then, attempt to print again.
8. Check for missing content in the printout
If the printed content shows regular blocky omissions from top to bottom, please send an email to the address below and provide your SN number. You can also send us a photo of the model number located on the bottom of the printer.
If the Problem Still Persists
If the above methods cannot help you, please provide us with the following information to our email: bestservice2012@outlook.com
1. For the video showing label printouts with missing content, please ensure that the printer indicator lights are clearly visible in the video.
2. Your order number, along with the purchase platform and purchase date.
3. A photo of your power adapter, including its specifications.
4. An image showing the print content with the missing sections.