[PM241BT] How to Avoid Printing Offset Content
When the PM241BT printer prints different types of labels, different content offsets may occur. The following are the reasons why the printer may have print offsets.
1.Print Label Content is Offset Up and Down
(As shown in the figures) When you use a printer to print a label, the content of the label may appear offset up and down. (the content of one label is printed on two sheets of paper in portrait orientation)
1.1 Ensure that the Paper is Installed Correctly
The paper output direction must be parallel to the printer output port, and the paper must be smooth and run smoothly. If the paper is installed too loosely or too tightly, it will cause the paper to deviate, resulting in printing deviation.
Paper guides can be used to fix the paper position so that the paper will not shift in direction due to paper feeding.
Open the printer cover, insert the paper smoothly and straight, close the printer cover, turn on the printer and wait for the printer to automatically feed the paper and calibrate the paper position.
1.2 Template Editing Content Needs to be Centered Horizontally
1.2.1 Horizontally Center Label Content on the Mobile Labelife APP
Go to the mobile app store and search and download Labelife APP. Connect the printer to the Labelife APP. When editing labels on the APP, the edited content needs to be centered in the text box. (You can use the scales on the top and left of the edit box to check whether the label content is horizontally centered)
1.2.2 Horizontally Center Label Content on the PC Labelife Software
When editing label content, you can select "Align to label" at the top of the software page to center the label content.
1.3 Check the Printer Firmware on the Labelife APP
Go to the mobile app store and search and download Labelife APP, then connect the printer to the Labelife APP and check if the printer's firmware version is 2.6.3 as shown in the figure.
If the printer's firmware version is not 2.6.3, please click "Firmware Update" in the APP "Settings" as shown in the picture. Check whether the APP can actively push the new version of the printer firmware. If there is a prompt for a new version of the printer firmware update, please do not disconnect the printer and APP, and complete the firmware upgrade according to the prompt.
If your printer firmware version is not 2.6.3, and the APP printer firmware update does not pop up any prompts. You can contact our technical support email with a screenshot of the printer firmware information: bestservice2012@outlook.com
1.3.1 Choose the Right Paper Type on the Labelife APP
If you need to use the Labelife APP to edit and print labels, please select the correct paper type when the printer firmware version. For example, if the paper you use is the 4*6 inch white square gap paper that comes with the printer, you need to select the paper type and size as shown in the figure. (Please do not select "Continuous Paper" as the paper type)
1.3.2 Choose the Right Label Template on the Labelife APP
If you know the specific size of the paper you are using, you can click on the Label library in the APP and select the label template to edit and print the label.
If you have previously saved an edited template, please note whether the saved historical template is of continuous paper type. If it is of continuous paper type, please delete the template and create a new template editing label.
1.4 Check the Printer Firmware on the PC Labelife Software
You can click the link:
To download the PC-side Labelife software, then connect the printer to the Labelife software and check the printer's firmware information as shown in the figures.
If the printer's firmware version is not 2.6.3, please click "Help" on the software page to check whether "Printer Upgrade" can be clicked and the firmware can be upgraded.
If your printer firmware version is not 2.6.3, and the software printer firmware update does not succeed. You can contact our technical support email with a screenshot of the printer firmware information: bestservice2012@outlook.com1.4.1 Choose the Right Paper Type on the PC Labelife Software
If you need to use the Labelife APP to edit and print labels, please select the correct paper type when the printer firmware version. For example, if the paper you use is the 4*6 inch white square gap paper that comes with the printer, you need to select the paper type and size as shown in the figure. (Please do not select "Continuous Paper" as the paper type)
1.4.2 Choose the Right Label Template on the PC Labelife Software
If you know the specific size of the paper you are using, you can click "New", then enter the specific size of the label, select a template, edit the label content and print it.
If you have previously saved an edited template, please note whether the saved historical template is of continuous paper type. If it is of continuous paper type, please delete the template and create a new template editing label.
2.The Printed Label Content is Offset to the Left or Right
(As shown in the figures) When you use a printer to print a label, the label content is offset to the left and right. This is probably due to paper installation and editing problems.
2.1 Ensure that the Paper is Installed Correctly
The paper output direction must be parallel to the printer output port, and the paper must be smooth and run smoothly. If the paper is installed too loosely or too tightly, it will cause the paper to deviate, resulting in printing deviation.
Paper guides can be used to fix the paper position so that the paper will not shift in direction due to paper feeding.
Open the printer cover, insert the paper smoothly and straight, close the printer cover, turn on the printer and wait for the printer to automatically feed the paper and calibrate the paper position.
2.2 Template Editing Content Needs to be Centered Horizontally
2.2.1 Horizontally Center Label Content on the Mobile Labelife APP
Go to the mobile app store and search and download Labelife APP. Connect the printer to the Labelife APP. When editing labels on the APP, the edited content needs to be centered in the text box. (you can use the scales on the top and left of the edit box to check whether the label content is horizontally centered)
2.2.2 Horizontally Center Label Content on the PC Labelife Software
When editing label content, you can select "Align to label" at the top of the software page to center the label content.
3. Circular Labels Slightly Offset
When using circular label paper to print labels, if the label content is not in the middle of the circle, it means that the circular label is printed offset. （As the pictures shown）
3.1 Ensure that the Paper is Installed Correctly
The paper output direction must be parallel to the printer output port, and the paper must be smooth and run smoothly. If the paper is installed too loosely or too tightly, it will cause the paper to deviate, resulting in printing deviation.
Paper guides can be used to fix the paper position so that the paper will not shift in direction due to paper feeding.
Open the printer cover, insert the paper smoothly and straight, close the printer cover, turn on the printer and wait for the printer to automatically feed the paper and calibrate the paper position.
3.2 PC Software Printing Adjustment
If you use a computer device to connect to a printer for printing, it is recommended to go to the Labelife official website to download the latest version of the Labelife computer software to edit circular labels for printing. It is recommended to use a data cable to connect to the computer to facilitate subsequent adjustment of the offset value in the printer driver. The effect of printing circular labels will be better.
3.1 Check the Printer Firmware on the PC Labelife software
You can click the link：
To download the PC Labelife software, then connect the printer to the Labelife software and check the printer's firmware information as shown in the figures.
If the printer's firmware version is not 2.6.3, please click "Help" on the software page to check whether "Printer Upgrade" can be clicked and the firmware can be upgraded.
If your printer firmware version is not 2.6.3, and the software printer firmware update does not succeed. You can contact our technical support email with a screenshot of the printer firmware information: bestservice2012@outlook.com
3.2.2 Select the Circular Label Template
Create a new label, and then you can find out which template for the circular label you use in the pop-up page. Please note that the size of the circular label may be divided into 2×2 inches or 50×50mm, the size units of these two examples are different, and their size and corresponding templates are also different. To select a template based on the size unit and specific size of the circular label you actually purchased and used, the "View" at the top of the software can convert the size unit.
After selecting the circular label template to be printed, you can enlarge the template editing box to edit your label content. (As shown in the picture, keep the label content centered up and down, left and right)
3.2.3 Manually Adjust the Position According to the Printing Effect
If there is a certain inertia deviation in the printed label effect, such as the circular label printing effect shown in the figure, the three circular labels are accustomed to be slightly offset to the upper right corner.
When editing the label content, you can slightly adjust the position of the content to the lower right corner of the label editing box.
The position can be adjusted according to the actual printing effect of the circular label itself.
3.3 Mobile APP Printing Adjustment
3.3.1 Check the Printer Firmware on the Labelife APP
Go to the mobile app store and search and download Labelife APP, then connect the printer to the Labelife APP and check if the printer's firmware version is 2.6.3 as shown in the figure.
If the printer's firmware version is not 2.6.3, please click "Firmware Update" in the APP "Settings" as shown in the picture. Check whether the APP can actively push the new version of the printer firmware. If there is a prompt for a new version of the printer firmware update, please do not disconnect the printer and APP, and complete the firmware upgrade according to the prompt.
If your printer firmware version is not 2.6.3, and the APP printer firmware update does not pop up any prompts. You can contact our technical support email with a screenshot of the printer firmware information: bestservice2012@outlook.com
3.3.2 Select the Circular Label Template
If the template printing on the mobile phone APP also has a serious offset problem, we recommend that you use a data cable to connect the printer and computer. Because the PM241-BT is a professional shipping label printer, its paper sensor is not in the center position for round labels. The computer is equipped with a printer driver and can adjust the printing position through the offset value. Therefore, we recommend using a computer to print round labels. shape label.
If the Problem Still Persists
If the issue remains unresolved, please provide the following information for further analysis:
- Please provide photos of the labels printed off-center by the printer.
- Please let us know whether the device the printer is currently connected to is a mobile phone or a computer, whether the printer is connected via Bluetooth or a data cable, and whether you use the Labelife software to edit label printing.
- Provide a screenshot of the printer firmware information (connected from the computer Labelife software/mobile phone Labelife APP)
--------------------------------------------------------------------------------------------------- - Order number and purchase date.
- If possible, please record a video of editing the process of label printing.
We will forward this information to our technical team for analysis to help you resolve the issue as soon as possible.
Email: bestservice2012@outlook.com
Thank you for your understanding and support! If you have any other questions, please feel free to contact us.
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